Refund Policy

Last Updated: 12/10/2025

Thank you for choosing DERIT – Domestic Emergency Readiness & Intelligence Tools (“DERIT,” “we,” “us,” “our”). We work hard to provide clear, useful, and high-quality digital tools for emergency readiness, mapping intelligence, and field planning.
Because of the unique nature of our digital products—and in order to protect both our intellectual property and the integrity of our brand—this Refund Policy outlines when refunds may or may not be granted.

By purchasing from DERIT, you acknowledge and agree to the terms detailed below.

1. General Refund Policy for Digital Products

DERIT primarily sells digital products, including but not limited to:

Emergency Atlases
Custom Emergency Routes (when available)
ATAK/WINTAK data packages
Range cards, grid cards, map cards, and similar templates
Pocket binder inserts
Icon packs
Manuals, guides, and printed-style documents
Any downloadable or viewable digital file

Because digital products cannot be returned, recovered, or meaningfully “revoked” after download, all digital purchases are final and non-refundable once the file has been delivered or made available for download.

This policy is consistent with digital-content standards across the industry.

2. Why Digital Products Are Not Refundable

Digital files differ from physical goods:

They can be copied infinitely
They cannot be “returned” in original condition
Access cannot be undone once delivered
Refund abuse can occur if downloads are retrievable after refund

To maintain fair pricing and product integrity for all customers, DERIT does not offer refunds on digital content except under very specific conditions listed below.

**3. Exceptions — Situations Where DERIT May Issue a Refund**

DERIT may, at its sole discretion, issue a refund if:

3.1 Duplicate Purchases

If you accidentally purchase the same product twice using the same email address, contact us.
We may verify and refund the duplicate order.

3.2 Technical Delivery Errors

If a file cannot be accessed, downloaded, or opened due to a technical issue directly caused by DERIT or our hosting platform, we will work with you to resolve the issue.

If we are unable to resolve it within a reasonable timeframe, a refund may be considered.

3.3 Wrong File Delivered

If we accidentally deliver the incorrect product, we will promptly send the correct one.
If the correct file cannot be delivered, a refund may be issued.

3.4 Unintentional System Glitches

In extremely rare circumstances, if a checkout or cart malfunction results in an unintended charge, we will investigate and may issue a refund.

In all cases, DERIT reserves the right to request reasonable proof of the problem, such as:

Screenshots
Error messages
Device information

Refunds are not guaranteed and remain at DERIT’s discretion.

4. Situations Where Refunds Are Not Provided

Refunds will not be issued under the following circumstances:

4.1 Change of Mind

Deciding later that you no longer want the product does not qualify for a refund.

4.2 Misunderstanding of Product Function

It is the customer’s responsibility to read product descriptions, file formats, usage instructions, and included features before purchasing.

4.3 Incorrect Product Choice

If you purchased the wrong variant, wrong template size, or wrong atlas version, refunds are not provided.
We may offer guidance or discounted solutions for the correct product.

4.4 Subjective Dissatisfaction

Statements such as:

“I thought it would look different.”
“It doesn’t do what I expected.”
“I didn’t realize it was digital.”

…do not qualify for refunds.

4.5 Inability to Use the Product Due to User Technology Limitations

DERIT is not responsible for:

Unsupported devices
Outdated software
Printer configuration issues
User error in resizing or editing files

4.6 Loss of Files After Delivery

If you lose access to files weeks or months after purchase, we may attempt to help restore access at our discretion, but refunds will not be granted.

5. Custom Products & Services

Certain DERIT offerings—such as Custom Emergency Routes, custom atlas builds, or specialized data packages—may involve significant research and manual labor.

For these custom-built services:

5.1 All Custom Work Is Non-Refundable

Once work begins, payment is considered earned and non-refundable due to irreversible time investment.

5.2 Delivery Delays

Delays caused by:

Missing information
Customer changes
External database interruptions

…do not qualify for refunds.

5.3 Incomplete Information

If a customer fails to provide required details, resulting in incomplete work, refunds are not issued.

6. No Refunds for Emergency or Safety Outcomes

Because DERIT products deal with emergency preparedness, geographic understanding, and situational awareness, the following must be extremely clear:

DERIT does not guarantee safety, accuracy, real-time applicability, or suitability for any emergency situation.

Refunds will not be provided for:

Dissatisfaction with real-world route conditions
Hazards encountered in travel
Inaccurate assumptions about resources, services, or data layers
Misinterpretation of templates, icons, maps, or written instructions
Personal injury, property loss, or emergency outcomes

These limitations align with DERIT’s Terms & Conditions and the inherent unpredictability of emergencies.

7. Processing Time for Approved Refunds

If a refund is approved:

Refunds will be issued to the original payment method
Processing typically takes 5–10 business days, depending on the payment provider
DERIT does not control banking or credit-card timelines

We will notify you when the refund has been initiated.

8. Chargebacks & Disputes

Before initiating a chargeback or dispute with your bank or card provider, you agree to:

Contact DERIT first
Allow us reasonable time to resolve the issue
Provide necessary documentation or screenshots

Fraudulent chargebacks, false claims, or misuse of the dispute process may result in:

Termination of access
Revocation of product licenses
Future purchasing restrictions
Reporting to appropriate platforms

9. How to Request Support or a Refund Review

To request support or submit a refund inquiry under an eligible exception, contact:

Email: info@derit.io
Contact Page: [Insert URL]

Include:

Order number
Full name
Email used during purchase
Description of issue
Screenshots (if applicable)

We respond as promptly as possible and aim to resolve issues quickly.

10. Policy Updates

DERIT may revise this Refund Policy at any time to reflect:

New product offerings
Updated ecommerce standards
Platform requirements
Legal or regulatory changes

Changes take effect immediately upon posting on this page.

Continued use of DERIT’s website or products constitutes acceptance of the updated policy.